Privacy Policy
Last updated: August 21, 2026
At VCAY, we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book accommodations, or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, billing address, payment details, and booking information.
- Guest Preferences: Special requests, group size, and travel details.
- Technical Information: IP address, browser type, device identifiers, and site usage data.
- Communications: Feedback, inquiries, and correspondence.
How We Use Your Information
We use your information to:
- Process and confirm reservations.
- Provide customer support and personalized service.
- Send booking confirmations, updates, and (if you choose) promotional offers.
- Improve our website, services, and guest experience.
- Meet legal and regulatory requirements.
Sharing of Information
VCAY does not sell or rent your data. We may share information only with:
- Service Providers: Payment processors, booking platforms, and technology partners that help us operate.
- Legal Obligations: When required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
Cookies & Tracking
Our website uses cookies and similar technologies to:
- Enhance your browsing experience.
- Track site performance and usage.
- Provide relevant offers and advertising.
You may disable cookies in your browser, but some features may not function as intended.
Data Security
We apply appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.
Your Rights
You may have the right to:
- Access, update, or delete your personal data.
- Opt out of marketing communications.
- Request restrictions on how we use your data.
To make a request, contact us (see contact information below).
Third-Party Links
VCAY is not responsible for the privacy practices of external websites linked from our site.
Contact Us
For questions about this Privacy Policy or your information, contact us at:
VCAY
1000 Howard Ave, New Orleans, LA 70113
Email: stay@vcay.com
Phone: 504-370-7715