Answers to the questions guests ask most. Can’t find what you need? The front desk is available around the clock at 504-370-7715.
A Wallet key stores your digital room key so you can unlock doors using your phone or a compatible smartwatch — no plastic card required.
If your device is compatible with Wallet keys, you’ll see an Add to Wallet button at the end of your online check-in.
You can always check in at the front desk when you arrive, in person or at the lobby kiosk. Wallet keys are optional — a physical key card is available on request.
For help before you arrive, call the front desk at 504-370-7715.
Yes. You can use both at once.
If you book multiple suites on the same date, the Wallet key only activates for the suite you’re assigned to. If you book a suite on multiple dates, a different Wallet key activates for each stay. Each key is only active after you complete online check-in.
Any issue during your stay — from digital keys to Wi-Fi to a lost bag — the front desk sorts it, in person or on the phone.